Orders

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 1–5 business days after dispatch.

Is shipping free?

Free delivery across the UAE. 

Can I track my order?

Yes. Once your order has been shipped, you'll receive a tracking number via email so you can follow your delivery.

Products

Is your jewelry waterproof?

Yes. Our jewelry is designed to be waterproof and suitable for everyday wear. To help preserve its brilliance for years to come, we still recommend following our jewelry care guidelines.

Will the jewelry tarnish?

Our 18K gold-plated jewelry is crafted for long-lasting beauty. With proper care, your pieces will maintain their shine and elegance over time.

What materials are used?

Our jewelry is crafted with 18K gold plating and carefully selected materials to ensure elegance, comfort, and everyday wearability.

Is your jewelry hypoallergenic?

Our jewelry is designed to be comfortable for most wearers. If you have highly sensitive skin or known metal allergies, we recommend reviewing the product details and avoid purchasing if you do have issues with wearing jewelry. Our jewelry is designed to be comfortable for most wearers. However, individual skin sensitivities may vary. If you have known metal allergies or highly sensitive skin, we recommend reviewing the product details carefully before purchasing.

Can I wear my jewelry every day?

Absolutely. Our collections are designed to complement both everyday outfits and special occasions.

AirPods Charm

Is the Éclisse AirPods Charm sold as a pair?

No. The Éclisse AirPods Charm is sold as one individual charm designed to be worn on a single AirPod.

Which AirPods are compatible?

The charm is designed to fit compatible AirPods models. Please check the product description for compatibility before ordering.

Returns & Exchanges

Can I return my order?

We do not accept returns, as all the products include perfect description and you can see the product well before deciding to purchase. 

What if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos, and we'll make it right as quickly as possible.

Payments

What payment methods do you accept?

We accept secure payments through Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and other payment methods available at checkout.

Contact

How can I contact VPARIS?

You can reach us anytime through our Contact Us page or by email. We aim to respond to all inquiries within 24 hours on business days.

Jewelry Care

How should I care for my jewelry?

To keep your VPARIS jewelry looking its best:

• Store each piece in the VPARIS pouch when not in use.
• Gently wipe with a soft cloth after wearing.
• Avoid prolonged contact with perfumes, lotions, household cleaners, and other harsh chemicals.
• Remove your jewelry before swimming in chlorinated pools or using strong cleaning products.
• Keep pieces separate to help prevent scratches.

With proper care, your jewelry will remain a beautiful part of your collection for years to come.